Shipping Policy
Thank you for shopping with SOSOU! We're committed to getting your order to you as quickly and smoothly as possible. Please review the details below.
Order Processing All orders are processed within 1–2 business days (Monday–Friday, excluding holidays) after your order is placed. You'll receive a confirmation email with tracking information once your order has been dispatched. Orders placed on weekends or holidays will begin processing the next business day.
Shipping Times Once dispatched, orders typically arrive within 7–14 business days, depending on your location. Delivery times are estimates and are not guaranteed, as they can occasionally be affected by customs, carrier delays, weather, or high-demand periods. We ship worldwide.
Shipping Costs Shipping costs are calculated and displayed at checkout before you complete your purchase. Any free-shipping promotions will be automatically applied when eligible.
Order Tracking As soon as your order ships, we'll email you a tracking number so you can follow its journey. Please allow 1–3 business days for the tracking information to update after you receive it.
Customs, Duties & Taxes For international orders, your order may be subject to import duties, taxes, or customs fees charged by your local authorities. These charges are the responsibility of the customer and are not included in your order total or shipping cost. We recommend checking with your local customs office for more information before ordering.
Incorrect Address Please make sure your shipping address is correct at checkout. We're unable to reroute a package once it has shipped, and we're not responsible for orders sent to an address entered incorrectly. If you notice a mistake, contact us as soon as possible and we'll do our best to help before dispatch.
Lost, Delayed, or Damaged Orders If your order hasn't arrived within the estimated timeframe, or arrives damaged, please reach out and we'll make it right. We'll work with you to locate your package or arrange a replacement or refund where appropriate.
Contact Us If you have any questions about your order or our shipping process, please contact us at [your-support-email@sosou.com] and we'll get back to you within 24–48 hours.